Cancellation & Refund Policy

1. What this policy covers

ValetSys is sold as prepaid credit. You top up a balance from your dashboard and that balance is drawn down as vehicles are checked in — there is no subscription, no contract period and no monthly fee. This policy explains what happens to that balance when you stop using the service, and which parts of it come back to you.

It applies to every payment made to Myzow Solutions LLP through valetsys.com. It sits alongside our Terms of Service; where the two describe the same thing, they are meant to agree, and section 5 of the Terms is the governing text.

2. Cancelling your account

You may stop using ValetSys at any time. There is no notice period, no cancellation fee and no penalty. Simply stop creating entries, or write to us and we will close the workspace.

Closing an account is not required in order to request a refund, and requesting a refund does not automatically close your account — tell us which you want.

3. What is refundable

Unused paid credit — money you actually paid us that has not yet been consumed by vehicle entries. It is refundable on request, at any time, whether or not you are closing the account. Paid credit does not expire, so there is no deadline by which you must use it.

4. What is not refundable

• Credit already consumed. A charge is raised when a valet ticket is created or a gate entry is logged. At that point the service has been delivered — the ticket issued, the guest link sent, the photographs captured and stored. Delivered service is not refundable, and this is true regardless of how much of the credit you went on to use.
• Recharge bonus credit. Bonus credit added under a top-up slab is free credit. It is promotional, carries no cash value, is not transferable, and is never refundable. It is also not taxed, and no tax invoice is raised against it.
• Signup credit. The ₹1,000 of credit given to new workspaces is free and is never refundable.
• Adjustments and goodwill credit that we applied at no charge.

5. How the refundable amount is worked out

Paid credit and bonus credit sit in a single balance, so we need a stated rule for which of the two a charge draws from. Charges are treated as drawing down paid credit first. The refundable amount is therefore what you paid us, less everything you have consumed, and never more than the balance actually left in the account:

Refundable = the lower of (a) your current balance, and (b) total paid top-ups minus total entry charges — or zero, whichever is greater.

Two worked examples, using the ₹10,000 bonus a ₹50,000 top-up attracts:

In A the ₹10,000 of bonus stays in the account as service credit you can keep using; only the ₹30,000 of paid money you have not consumed comes back. In B you have used more than you paid for, so the ₹5,000 remaining is entirely bonus and nothing is refundable.

6. Conditions

• The refundable amount must be at least ₹500. Below that, the transfer and reconciliation cost more than the sum involved; smaller balances stay in the account for future use.
• Refunds are made only to the original payment method used for the top-up. We cannot redirect a refund to a different card, account or person.
• Your account must have a non-negative balance. Where the balance has been allowed to run below zero, that amount is settled first.
• Accounts terminated for breach of the Terms — fraud, abuse, or unlawful use — are not eligible.
• Where an account has been closed, a refund must be requested within 90 days of closure. This is a limit on the request, not on the credit: while an account is open, its paid credit does not expire.
• A GST credit note is raised against the original tax invoice for every refund. If you have already claimed input credit on that invoice, you will need to reverse it.

7. How to request a refund

Write to support@valetsys.com from an email address registered on the account, telling us the workspace name and whether you also want the account closed. You do not need to state an amount — we calculate it by the rule in section 5 and confirm the figure with you in writing before processing anything.

We may ask you to confirm ownership of the account before we move money. This protects you: it is the same check that stops someone else emptying your balance.

8. How long it takes

• We acknowledge a refund request within 2 business days.
• Approved refunds are submitted to our payment gateway within 7 business days of you confirming the amount.
• Your bank or card issuer then takes a further 5 to 10 business days to post it. That leg is outside our control; we will give you the gateway's refund reference so you can trace it.

9. Failed, duplicate and disputed payments

If a top-up is debited from your bank but no credit appears in your dashboard, the payment has failed in transit. Do not top up again — write to us with the date, amount and bank reference. Payments that never reached us are usually auto-reversed by the bank within 5 to 7 business days; where the money did reach us, we credit the balance or refund it in full, whichever you prefer.

Duplicate top-ups made in error are refunded in full, without applying section 5 and without the minimum in section 6, provided the credit has not been consumed.

If you are unhappy with a charge, please raise it with us before asking your bank to reverse it. A chargeback filed without contacting us first freezes the disputed amount for weeks and we lose the ability to resolve it quickly — almost every dispute we see is settled the same week by email.

10. Changes to this policy

We may update this policy and will post the revision here with a new effective date. Material changes take effect 30 days after we notify account holders, and a refund requested before that date is handled under the policy in force when the credit was bought.

11. Grievance contact

If a refund has not been resolved to your satisfaction, escalate it to our grievance officer:

Saif Ahmed
Myzow Solutions LLP
501/A, B Wing, 6th Floor, Supreme Business Park, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076, India
saif.ahmed@valetsys.com · +91 98676 05577

We acknowledge grievances within 48 hours and aim to close them within 30 days.