ValetSys ships nothing. It is software delivered over the internet. There is no physical product, no courier, no tracking number and no delivery address — and consequently no shipping charge on any invoice we raise.
This page exists because payment providers and marketplaces expect a shipping policy to be published alongside the other terms. What follows is how a purely digital service reaches you instead.
| What | When it reaches you |
|---|---|
| Workspace access | Immediately on completing signup |
| Free starting credit | Immediately on completing signup |
| Paid top-up credit | On payment confirmation, typically within minutes |
| Tax invoice for a top-up | Immediately, in your dashboard |
| Guest ticket link | At vehicle check-in, within seconds |
If a top-up has been debited by your bank but the credit has not appeared in your dashboard within 30 minutes, the payment has stalled in transit. Write to support@valetsys.com with the date, amount and bank reference rather than paying again — this is covered in section 9 of our Cancellation & Refund Policy.
ValetSys is sold to businesses in India and is priced in Indian Rupees. The dashboard is reachable from anywhere with an internet connection, so your team can use it while travelling; but billing, tax invoicing and support are set up for Indian customers.
None. No delivery, shipping, handling or courier charge is levied on any transaction. The only amounts we charge are the per-entry rates published on our pricing section, plus GST at the prevailing rate.
Write to support@valetsys.com, or see Contact Us for our address and phone number.